Call Center Management Course


Are you a new call center Team Leader, Supervisor or Manager?  Is it your goal to be?

This course is perfect for you!  It will provide the basics on everything from Channel strategy and execution, scheduling, technology and leadership.  It even covers the most used  three letter abbreviations; WFM, IVR, ACD and so much more. After this course you will feel more mentally equipped to do your job or the job you’re striving for. Money Back guarantee!