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The current experience

  • Long wait times 
  • Outdated policies and procedures that frustrate both citizens and civic workers alike
  • Agency focused Service
  • More and more Technology projects that fail

The BXG Approach

  • In depth assessment tools that identify exactly where and how to improve the experience
  • Insights to implement smart processes and technology that actually work
  • Citizen Focused Service 

The New Experience

  • Improved access through smart technologies that also reduce frustration 
  • Policies and procedures that meet the needs of the citizen 
  • A culture of service that improves the citizen’s and civic worker’s experience. 

Why we care about the citizen's experience

At BXG, we are humanist first and believe corporations and governments should use their services to improve the lives of all constituents so we are proud to support agencies on their journey to transform.